FAQ - Frequently Asked Questions
IN GENERAL
Q: Does Trademark Living sell B2C?
A: Being a wholesaler Trademark Living sells only B2B.
If you visit trademarkliving.dk as a private consumer, please check our list of retailers.
Q: Why don’t I receive an email from you?
A: Some mail services categorize our emails as spam. Please remember to check your spam filter, if you cannot find our emails.
B2B WEBSHOP LOGIN
Q: I have a registered company with a VAT number and would like to place an order. How do I get access to the B2B web shop of Trademark Living?
A: Please fill in this form and send it. Then you will receive an email with your login and password.
Q: How do I login to your B2B webshop for the first time?
A: Please select your preferred language. Then you can login here or you can watch our ”how-to-login- video”.
Q: How do I reset my password?
A: Please go to the login page and click ”Forgot password?”
PRICES
Q: Are the prices online always VAT-inclusive?
A: No, all prices are VAT-exclusive.
WEBSHOP DEALER
Q: What are the conditions for me as a webshop dealer?
A: Please contact us at info@trademarklving.dk and have the conditions sent to you.
ORDER AND DELIVERY OF AN ORDER
Q: What´s the minimum order?
A: The first order must amount to a minimum of 500, - € VAT-exclusive and before transport costs.
Any follow-up order must amount to a minimum of 270, - € VAT-exclusive and before transport costs.
If you place an order below 270, - € VAT-exclusive an administration fee of 35, - € will be charged. This does not apply for back orders or additional orders to an existing order.
Q: The item I would like to order is temporarily out of stock! Does it get back in stock – and when?
A: Please contact us at info@trademarkliving.dk or give us a call on +45 70 24 16 44.
Q: How much are the transport costs, and how do I receive the items ordered?
A: This is a difficult question to reply to in general, as the transport costs depends on the volume and the weight of the order, and of course on your delivery address. We send all orders on pallets, and a transport company chosen by Trademark Living will deliver the goods. We charge the transport costs on every invoice. However, if you want to arrange transport yourself, this is also an option.
Q: How long is your time of delivery?
A: Generally, we will send items from stock within a few working days. The delivery is subject to our order confirmation in which we specify any special conditions.
RETAILERS
Q: How do I register as a retailer on www.trademarkliving.dk?
A: E-mail us at info@trademarkliving.dk or give us a call on +45 70 24 16 44
STILL GOT QUESTIONS?
Please do not hesitate to contact us by e-mail; info@trademarkliving.dk or call us; +45 70 24 16 44. Maybe you will find the answer to your questions in our terms and conditions.